Privacy Policy
U-Pack Premium Packaging (Pty) Ltd
Last Updated: 12.02.2026
1. Introduction
U-Pack Premium Packaging (Pty) Ltd (“U-Pack”, “we”, “our”, “us”) is committed to protecting the personal information of individuals and organisations who interact with our website, advertising platforms and services.
This Privacy Policy explains how we collect, use, store and protect personal information in accordance with the Protection of Personal Information Act (POPIA) and applicable data protection laws.
By using our website or submitting your information through our forms, you agree to the terms of this policy.
2. Information We Collect
2.1 Information You Provide
We may collect personal information when you:
• Submit a contact form
• Download the Industrial Container Range & Application Guide
• Complete a Meta (Facebook) Lead Form
• Request a quotation
• Contact us via email or telephone
Information collected may include:
• Full name
• Company name
• Job title or role
• Business email address
• Telephone number
• Industry information
• Application details voluntarily provided
We do not intentionally collect sensitive personal information.
2.2 Information Collected Automatically
When you visit our website, certain technical data may be collected automatically, including:
• IP address
• Device type
• Browser type
• Pages visited
• Time spent on pages
• Referral source
This information is collected using cookies, analytics tools and advertising technologies.
3. How We Use Your Information
We use collected information to:
• Respond to enquiries
• Provide requested documentation or downloads
• Assess container suitability for applications
• Send relevant product or technical information
• Improve website performance
• Conduct marketing and advertising campaigns
• Comply with regulatory obligations
We do not sell personal information to third parties.
4. Marketing Communications
If you submit your information, you may receive:
• Follow-up emails regarding your enquiry
• Technical documentation
• Product updates
• Relevant marketing communications
You may unsubscribe at any time using the unsubscribe link provided or by contacting us directly.
5. Google Analytics 4
We use Google Analytics 4 (GA4) to analyse website usage and improve performance.
GA4 may collect:
• Website interaction data
• Device and browser information
• Pages visited
• Engagement metrics
This information is processed in aggregated form and does not directly identify individuals.
Google processes data according to its own privacy policies.
6. Meta Pixel and Advertising
We use the Meta Pixel (Facebook Pixel) to:
• Measure advertising effectiveness
• Track interactions following ad engagement
• Build remarketing audiences
• Deliver relevant advertisements
Meta Pixel may collect:
• Website visit activity
• Page views
• Form submissions
• Device and browser information
This allows U-Pack to display relevant advertisements on Meta platforms.
7. Remarketing and Custom Audiences
We may use collected website data to create remarketing audiences.
This means you may see U-Pack advertisements after visiting our website.
You may manage your advertising preferences through:
• Google Ad Settings
• Meta Ad Preferences
• Your browser settings
Disabling cookies may affect certain website features.
8. Meta Lead Forms
If you submit information through a Meta Lead Form:
• Your information is transmitted to U-Pack
• It is stored securely within our systems or CRM
• It is used solely for the purpose stated in the form
We do not share Meta lead information with unrelated third parties.
9. Data Storage and Security
We take reasonable technical and organisational measures to protect personal information against:
• Unauthorised access
• Loss
• Misuse
• Alteration
• Unlawful disclosure
Access to personal information is restricted to authorised personnel only.
10. Data Retention
We retain personal information only for as long as necessary to:
• Fulfil the purpose for which it was collected
• Maintain business records
• Comply with legal or regulatory obligations
Information no longer required is securely deleted or anonymised.
11. Sharing of Information
We may share personal information with:
• Employees responsible for responding to enquiries
• Service providers assisting with hosting, CRM or IT services
• Regulatory authorities where required by law
All third-party service providers are required to handle personal information securely.
12. International Data Processing
Certain analytics and advertising service providers may process data outside South Africa.
Such processing occurs in accordance with applicable data protection standards.
13. Your Rights
In terms of POPIA, you may:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion where legally applicable
• Object to processing for marketing purposes
Requests may be submitted using the contact details below.
14. Contact Details
For privacy-related enquiries, please contact:
U-Pack Premium Packaging (Pty) Ltd
9 Buwbes Road, Sebenza,
Edenvale, 1613
sales@u-pack.co.za
+27 10 476 0006
15. Updates to This Policy
We may update this Privacy Policy periodically.
The latest version will always be available on this page.